About us
Exceptional care is built on trust, respect and unwavering commitment
Peniel Healthcare Services is a veteran-owned, ACHC-accredited home care agency serving Ohio. We bring the discipline, reliability and attention to detail learned in military service to every patient we serve.
Our mission
Independence, dignity and quality of life
To provide compassionate, dependable care that promotes independence, dignity and quality of life for private-funded, Medicaid and Medicare patients throughout Ohio.
At Peniel Healthcare Services, home is where comfort, dignity and cherished memories reside. We help individuals maintain independence and quality of life by providing trusted care where people already live.
We are dedicated to personalised, professional home care for the elderly, adolescents and children. Our team of experienced caregivers is committed to creating a nurturing and supportive environment, so each individual receives the attention and care they deserve.
Whether it is assistance with daily activities, specialised care or companionship, Peniel is here to make a positive difference in the lives of those we serve. Your well-being is our top priority.
The veteran difference
Four standards we were trained to
As a proud veteran-owned and operated agency, we bring service, integrity, accountability and respect to every care relationship. These values make us a trusted partner for Managed Care Plans and a dependable choice for families.
Precision
Detail-oriented care delivery. The plan on file is the plan we follow.
Discipline
Consistent, reliable scheduling. If we said we would be there, we are there.
Commitment
Treating every patient with respect and dignity, every single visit.
Integrity
Doing what is right every time, especially when nobody is watching.
Our approach
Quality care starts with knowing the person
Their routines, strengths, preferences, needs and goals. We work with the individual, family, guardian, SSA and support team to follow the approved plan, and we document it accurately so the rest of the team can rely on us.
- Person-centered care
- Nurse-led oversight
- Veteran-owned values
- Reliable caregiver support
- Respectful, compassionate staff
- Responsive communication
- Family and guardian collaboration
- Commitment to safety and compliance
Accredited by ACHC
Accreditation by the Accreditation Commission for Health Care means an independent body has examined our policies, our records and our practice, not just our marketing.
Founded by a psychiatric nurse practitioner
Clinical leadership sits at the top of the organisation, which is why mental health is a core service rather than an afterthought.
Rooted in southwest Ohio
Based in Fairfield and serving 8 counties, with caregivers who live in the communities they serve.
Our standards
Ten qualities we hold ourselves to
These are the things we measure ourselves against. If we fall short of one of them, we want to hear about it.
Compassionate and empathetic caregivers
Caregivers who genuinely care about the well-being of their clients and exhibit patience, empathy and understanding.
Professional and skilled staff
Staff who are well-trained, certified and experienced in providing medical and non-medical care to individuals of all ages.
Personalised care plans
Customised plans tailored to the unique needs of each individual, so every aspect of their health and well-being is addressed.
Comprehensive services
A wide range of services, including medical care, daily living assistance, therapy and companionship, to cater to diverse needs.
Reliability and dependability
Consistent service with caregivers who are punctual and reliable, providing peace of mind to clients and their families.
Strong communication skills
Clear and open communication between caregivers, clients and family members so everyone is informed and involved.
Respect for dignity and independence
Respecting the dignity and independence of clients, encouraging them to maintain as much autonomy as possible.
Safe and comfortable environment
Ensuring a safe, clean and comfortable environment, whether in their own home or in a care facility.
Positive reputation and references
A strong reputation in the community, with positive testimonials and references from clients and their families.
Ongoing training and development
Commitment to the continuous education and training of caregivers to stay current with healthcare practices and techniques.